If publishing is about creating a narrative experience in print, then why are publishers so bad when it comes to doing the same online?

Everyone in publishing should review the 2008 Digital Outlook Report from Avenue A/Razorfish, a firm with extensive experience in interactive media. (Or, skip the registration and grab a copy from here).

A clean design makes shuffling through the 164 page document an ease. Relevance abounds but I want to focus on one issue, point 4 of the “4 questions that should keep creative people up at night“:

Narrative is the experience. As the Web becomes the preferred destination for brand exploration, digital experiences must become richer, deeper, and more able to tell compelling stories. If your brand experience depends entirely on pages and clicks, it’s time to wonder, “What is my story?”

Is there a story here? Are we designing a page or an experience? What is the beginning, the middle, and the end of the brand story we are creating? Does it move—and are people moved by it?

[Let's set aside the vested interest of Avenue A/Razorfish in encouraging their clients to invest in more complex and costly Web development.]

The stumbling block is often the revenue factor, trying to figure out how to monetize digital information. Of course, the most obvious way is to use the net as a platform for selling your product. Other industries don’t seem to have the problem in understanding that Web experiences fuel sales of physical products.

Tremendous potential exist in creating engaging author Web sites that pull potential readers into the book’s narrative, thereby promoting sales of the book.

That’s why I abhor those sites that provide a generic one-size-fits-all approach to every author.